🇺🇸 United States:

Shipping typically takes 3-5 business days depending on zip code. 

All orders are shipped out using USPS Priority Mail from Sweet Grass, MT.

Shipping may take longer during busy seasons such as Christmas and Mother’s Day.

USPS delivery times are an estimate and not guaranteed. If you want an item to arrive on a specific date, the DHL express upgrade is required.

🇨🇦 Canada:

Shipping takes 3-7 business days depending on zip code.

All orders are shipped out using Canada Post Expedited from Edmonton, AB.

Shipping may take longer during busy seasons such as Christmas and Mother’s Day.

Canada Post delivery times are an estimate and not guaranteed. If you want an item to arrive prior to a specific date, the FEDEX upgrade is required.

At this time we only ship to the US and Canada.

Yes! You can either put all the required items in the cart and get the estimate prior to checkout OR feel free to contact us at hello@thelittlecharmbox.com with your shipping address and gift boxes you would like to order to get a more accurate estimate.

We’re able to make changes to shipping address prior to shipment. However, once the shipping notification has been sent to you, we will not be able to change the shipping address.

We’re so sorry to hear that!

Unfortunately, once an order leaves our facilities, we’re at the mercy of our carriers to deliver our orders as promised.

If a delay happened on the postal/courier service part (transit delays especially due to weather or busy season), it is out of our control and we are unable to offer refunds for shipping costs.

Please be sure to keep track of the tracking information provided with the shipping notification email.

Depending on the address, the item may have been left at the front door, mail room, parcel locker, mail box, neighbor or front desk.

As the tracking shows it was delivered, we are not able to do refunds for lost or stolen packages.

We recommend filing a carrier claim.

We do not provide refunds for any packages that are returned to our warehouse. 

If the delivery was unsuccessful due to an incorrectly input address, there is a reshipment fee of $15-30/box depending on the gift box.

However, packages returned to us are normally not in the best condition so certain items/packaging needs to be replaced.

This will mean an extra repackaging/handling cost of $10-30/box depending on the gift box.

We never include receipts or inventory/packing slips inside any of our boxes, knowing that they are almost always a gift.

Yes! Please check the box "Ship to Multiple Addresses" at the cart page to send gifts to multiple locations.